User Data Deletion Policy

Engazat Group for International Shipping & Logistics Services

Last Updated: June 2026

At Engazat Group, we respect your privacy and are committed to protecting your personal information. This page explains how users can request the deletion of their personal data and the procedures followed once a request is submitted.

1. What Data Can Be Deleted?

A data deletion request may include:

Personal information (name, email address, phone number).
Account information and registration details.
Shipment and inquiry records associated with the account.
Uploaded files or documents (if applicable).
Activity logs related to the account.

Please note: Certain information may be retained where required by law, regulation, or legitimate business purposes, including:

Financial and invoicing records.
Legal compliance records.
Fraud prevention and security-related logs.

2. Who Can Request Data Deletion?

Only the account owner or an authorized legal representative may request the deletion of personal data.

To protect user privacy and security, Engazat Group may require identity verification before processing any deletion request.

3. What Happens After Data Deletion?

Once a deletion request has been approved and processed:

The user account will be permanently removed from our systems.
Associated personal data will be deleted unless retention is required by applicable laws or regulations.
Access to services, records, and account-related features will be permanently lost.
Deleted data generally cannot be recovered after the process is completed.

4. Processing Time

Data deletion requests are typically processed within 7 to 30 business days, depending on the complexity of the request, the type of data involved, and verification requirements.

5. How to Submit a Data Deletion Request

Users may submit a deletion request by contacting us via email or through our dedicated Data Deletion Request Form.

To help verify ownership of the account, we may request additional information or supporting documents.

6. Contact Us

If you have any questions regarding data deletion or privacy matters, please contact us:

Engazat Group for International Shipping & Logistics Services

Email: info@engazatgroup.com

Website: https://engazatgroup.com

Address: Cairo, Arab Republic of Egypt

User Data Deletion Request Form

Full Name *

Account Email Address *

Reason for Deletion (Optional)

Identity Verification Document (Optional)

This document will be used solely to verify your identity and will be securely deleted once the request has been completed.

☐ I confirm that I am the lawful owner of this account and request the permanent deletion of my personal data in accordance with the Engazat Group User Data Deletion Policy.

Submit Data Deletion Request

Processing Time: 7–30 Business Days