Head Office
Sayed Zakaria Street - Building No. 3, Square 1216, | Heliopolis Housing and Development Company Buildings
Sheraton Residences - Cairo - Egypt
Last Updated: June 2026
Thank you for choosing Engazat Group for International Shipping & Logistics Services. We are committed to providing reliable shipping, transportation, and logistics solutions. This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, and service adjustments may be granted.
This policy applies to all services provided by Engazat Group, including but not limited to:
International shipping services
Land transportation services
Sea freight services
Customs clearance services
Warehousing and logistics solutions
Cargo handling and transportation services
Any other related logistics services offered by the company
Customers may request cancellation of a shipment or service before processing or transportation has begun.
If the request is approved and no operational costs have been incurred, the customer may be eligible for a full refund.
Refund requests may be considered in the following situations:
The shipment has not yet been processed or dispatched.
The service cannot be provided by Engazat Group due to operational limitations.
A payment was made in error or duplicated.
The company approves the refund based on the specific circumstances of the request.
All refund requests are subject to review and approval by the company.
Refunds will generally not be granted in the following cases:
The shipment has already been collected, processed, transported, or delivered.
Customs clearance procedures have already begun.
Government fees, customs duties, taxes, inspection fees, storage fees, or third-party charges have already been paid.
Delays caused by customs authorities, government agencies, ports, carriers, weather conditions, or force majeure events.
Incorrect shipment information provided by the customer.
Services that have already been partially or fully completed.
If a customer requests cancellation after shipment processing has started, Engazat Group may deduct:
Administrative fees
Transportation costs already incurred
Customs processing fees
Storage or handling charges
Any third-party expenses paid on behalf of the customer
The remaining balance, if any, may be refunded after review.
To request a refund, customers must contact us and provide:
Full name
Shipment or order reference number
Payment details
Reason for the refund request
Supporting documents, if applicable
Refund requests will be reviewed, and a response will typically be provided within 5 business days.
If a refund is approved:
The refund will be issued using the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
Approved refunds are generally processed within 7 to 14 business days.
Refunds under this policy shall constitute the maximum remedy available to the customer regarding the affected service.
Engazat Group shall not be liable for indirect, incidental, special, or consequential losses arising from shipment delays, customs procedures, or circumstances beyond its reasonable control.
Engazat Group reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page together with the updated "Last Updated" date.
For refund requests or questions regarding this policy, please contact:
Engazat Group for International Shipping & Logistics Services
Email: info@engazatgroup.com
Website: https://engazatgroup.com
Address: Cairo, Arab Republic of Egypt
Thank you for choosing Engazat Group. We appreciate your trust and remain committed to delivering dependable international shipping and logistics services.
Sayed Zakaria Street - Building No. 3, Square 1216, | Heliopolis Housing and Development Company Buildings
Sheraton Residences - Cairo - Egypt
01272244887
+218 913932030